It was a usual Monday and my HVAC company had our duties rolled out. I was assigned a correct HVAC repair job a few miles away from the office. Since this was a thirty minute drive, I only took one HVAC intern with me as I was responsible for showing her the real work setup and I thought this would be a good customer-HVAC professional experience for her. 30 minutes later we were at the address of the client that had called out HVAC business early that afternoon. Apparently her HVAC system was due for the annual HVAC tune-up session. Everything seemed perfect until her child called her to open the front door. I was hit by a stench I had never felt before. Lisa was not spared either as she tried her best to avoid feeling disgusted. The middle-aged lady happily invited us in and ushered us to the back door where the outdoor HVAC unit was. This was when I saw the number of cats and pets she owned. The woman was either overwhelmed or lived in her own bubble. Everything was scattered and the pets seemed to have no boundaries. We went on with the inspection, and for the first time I loved the corporation’s policy of not removing shoes when we visited clients. Although this was always awkward in several of our client’s houses, the policy did save us today. We replaced the filters and repaired and tightened a few loose ducts. We let her know that she needed to work on the insulation of the house to help avoid energy loss as she had called the company complaining about an abrupt rise in bills. We were out of her house one hour later and that was the biggest relief.